Why make Tech-Zone your destination
for technology support?
Services to make your life easierAt the TechZone we make buying and supporting the devices and technology that run your life simple and convenient. We want to make your IT our business, and since we are powered by CompuCom, an organization supporting more than 4 million users world-wide, we have the people, knowledge and certifications to help you find smarter ways to work and grow.
We are not tied to any one brand or manufacturer. Because we have relationships with all the major providers of business technology, we can recommend, sell and service just the right solution to meet your specific business needs or brand preference.
No games...No surprises...Just simple fixed rate prices for the common services and support to keep your devices running at peak performance. Click on the services below to see a brief description of our services.
Easy Fixed-Rate Pricing
A surcharge of $89.00 will be added for any Services provided at your home or office. Contact us or visit your local Tech-Zone for a quote for other onsite services.
IT AssessmentsOne hour session during which we will inventory and assess your POS technology and infrastructure to document and identify any areas of concern.
PC Laptop/Desktop- Physically setup and connect computer, monitor, keyboard, mouse and speakers - Perform first time setup - Install critical system updates and set to automatically install future updates - Create user accounts (if applicable) - Optimize start-up and shutdown - Clean up menu, quick launch and taskbar shortcuts - Remove unwanted programs and trialware - Test network and internet connectivity on existing network - Set default web browser, homepage and search provider - Demonstrate basic functionality and answer questions - Install and update Internet security software- Diagnose performance problems and provide estimates for solutions - Optimize start-up and shutdown - Clean up menu, quick launch and taskbar shortcuts - Remove unwanted programs and trialware - Clean up registry and temporary files - Install critical system updates - Create user accounts (if applicable) - Activate existing security software (software and installation not included) - Remove dust from inside the computer including fans and components- Repair services will vary based on brand, extent of damage and cost of replacement parts. - We can repair many products under the manufacturer's warranty.
- For products not covered by warranty or a service plan, we will provide an estimate of the cost for repair after an initial diagnostic.
- If we believe it is not cost effective to repair, we'll let you know.
Software and Operating System- Verify computer compatibility - Install software title(s) up to 3 - Install necessary software updates - Create desktop, start menu and quick launch bar shortcuts
- Test proper functionality of software- Install one operating system on a functioning drive - Install needed software or drivers - Install all critical updates - Configure for optimum performance - Test for proper functionality- Troubleshooting software errors and conflict - Install patches and updates - Preventative maintenance- We'll get you up and running by configuring up to 2 e-mail accounts - Contacts and Calendar - excluding Exchange set up - Configure a 3rd party email application- Password recovery - Connection settings to server - Repairing corrupted data files
Antivirus and Security- Install software, run updates on one computer- Full system scan on one computer- Remove all viruses, spyware, rootkits and other malware on one computer
Data- Review and profile available data to recover- Back up to 32GB's of data to customer supplied external media drive ( a variety of media drives are available for purchase in store)- Recover files that were lost or accidentally deleted from a working drive
Remote Storage- Set up on cloud account - Test upload and configuration - Sign in and verify
Mobile Devices- Unbox, run updates - Set up user account - Set up of any required software (if applicable) - Optimize system and power settings - Demonstrate basic functionality - Answer any questions- Set up of any required software (if applicable) - Optimize system and power settings - Demonstrate basic functionality- Set up 2 mobile e-mail accounts- We work on just about any device - Bring it in to a Tech-Zone Tech bar and we will get it working again - Price of repair can vary depending on the brand, extent of damage and cost of replacement parts - Not all devices can be repaired.- Cost vary by device - Not all devices can have batteries replaced
Printer- Set up and configure to one device, install drivers, and necessary updates- Troubleshooting software / Hardware issues / errors and conflicts - Install patches and updates - Preventative maintenance- Inspect and replace parts as necessary - Repair services will vary based on brand, extent of damage and cost of replacement parts. - Remove dust from inside the printer
Networking- Configure network setting for one wireless router - Give network a unique name - Enable wireless encryption - Change administrator username and password - Update router firmware (if needed)- Configure network setting for one wireless printer
Personalized Training- One to One 1/2 hour training sessions on Microsoft and Apple Operating systems and Microsoft Productivity software, Office - Word, Excel, PowerPoint and Outlook. - We'll help you brush up on the basics or learn all new skills, we've got you covered
Security/Firewall- Onsite Enterprise Hardware Setup/Install and Support of Select Solutions or Hardware